Billing Support

Use this page for billing, refund, order, and subscription questions related to Darkelogix self-serve purchases.

Current rollout status: live self-serve billing is being enabled in phases. Some purchases may still be handled through early-access or contact-led fulfillment while the full payment and licensing flow is finalized.

Buyer support contacts

• Email: info@darkelogix.com
• Phone: +1.888.830.5669
• Website: www.darkelogix.ai

Merchant of Record disclosure

For eligible live self-serve online orders, our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for those orders and handles checkout, taxes, payment processing, and billing-related support for the transaction.

For Paddle-processed orders, buyers can also use Paddle's buyer help resources at www.paddle.net.

What to include in your request

• Order email address
• Company name
• Plan or service purchased
• Date of charge or invoice
• Short description of the issue

Subscription changes

If you need to cancel renewal, correct billing details, or ask about an invoice, contact us before the next renewal date. For live self-serve orders processed through Paddle, payment-related changes may be handled through Paddle's order workflow or support process. Early-access or contact-led orders may follow a different temporary billing workflow until the self-serve rollout is complete.

Fulfillment issues

If you completed payment but did not receive access instructions, deployment materials, or other purchased deliverables, contact us promptly so we can confirm fulfillment status.

Complaint handling

We aim to acknowledge billing and refund complaints within 1 business day and to provide a substantive update as quickly as practical based on the issue and the payment workflow involved.