Checkout FAQ

This page covers common questions about self-serve software purchases, billing, fulfillment, and subscriptions on darkelogix.ai.

Scope: the Paddle checkout flow on this site is for self-serve software subscriptions and licenses only. Enterprise services, implementation work, and certification engagements are handled separately outside this checkout flow.

How are self-serve orders processed?

Self-serve online orders are processed through Paddle.com as Merchant of Record. Paddle handles checkout, taxes, payment processing, and order-related billing support for those transactions.

What do I receive after purchase?

After successful payment, buyers receive access instructions for the licensed SDE runtime, deployment bundle, and release verification materials included with the purchased plan.

Are there export or access restrictions?

Yes. Software and related materials available through this site may be subject to U.S. export control and sanctions laws. darkelogix may request end-user, destination, and use-case information and may refuse or suspend fulfillment or access where legal or compliance concerns arise.

When does fulfillment happen?

Fulfillment begins after successful payment confirmation. Delivery may occur by email, secure download, portal access, or another electronic method identified at purchase.

How do subscriptions renew?

Subscriptions renew automatically on the monthly or annual cadence selected at checkout, unless cancelled before the next renewal date.

How do I cancel?

To stop future renewals, request cancellation before the next billing date. Cancellation prevents future charges but does not automatically refund the current paid term.

Do you offer refunds?

For eligible self-serve software purchases, consumers may request a refund within 14 days of the original purchase date. See the Refund Policy for details and Paddle-specific handling.

Do you provide invoices for enterprise purchases?

Yes. Enterprise or custom purchases may be quoted and invoiced separately from self-serve checkout. Those arrangements are handled outside this site’s Paddle checkout flow through www.darkelogix.com.

Are human-delivered services included in the self-serve plans?

No. The self-serve plans on darkelogix.ai are software subscriptions and licenses. Human-delivered implementation, rollout, certification, or advisory services are not included in the Paddle self-serve checkout and are handled separately through darkelogix enterprise channels.

Where do I ask billing questions?

Use Billing Support or email info@darkelogix.com.