Privacy Notice
This notice explains how darkelogix, Inc. handles personal information collected through darkelogix.ai, buyer support interactions, and product evaluation requests.
1) Information we collect
- Contact details you submit through forms or email, such as name, email, phone number, company, and role.
- Commercial information related to purchases, subscriptions, support requests, or evaluation requests.
- Technical and usage information needed to operate the site, maintain security, and understand aggregate site usage.
- Analytics event data such as page views, CTA clicks, resource downloads, and form-submission events where analytics tooling is enabled on the site.
2) How we use information
- To respond to briefing, evaluation, security, or support requests.
- To provide purchased software, fulfillment instructions, support, and account-related communications.
- To improve the website, documentation, and commercial workflows.
- To protect the site, users, and darkelogix from fraud, abuse, or misuse.
3) Payments and merchant-of-record processing
For eligible self-serve online transactions, checkout and payment processing may be handled by Paddle.com as Merchant of Record. In those cases, Paddle processes payment information, taxes, and billing data according to Paddle's own policies and legal obligations.
4) Analytics and similar technologies
darkelogix.ai may use Google Analytics and related event tracking to measure page views, resource downloads, CTA interactions, and similar aggregate usage patterns. Depending on your browser settings and the site implementation in use, this may involve cookies or similar technologies operated by Google or other analytics providers.
You can limit certain tracking through your browser settings, cookie controls where available, or third-party opt-out tools. Disabling analytics may not disable strictly necessary site functions.
5) Information sharing
We share personal information only as needed to operate the site, process transactions, provide support, comply with law, or protect rights and security. This can include service providers, payment processors or merchant-of-record providers, hosting providers, and professional advisers bound by confidentiality or legal obligations.
6) Retention
We retain information for as long as reasonably necessary to provide services, maintain business records, satisfy legal or accounting requirements, resolve disputes, and enforce agreements.
7) Security
We use reasonable administrative, technical, and organizational measures to protect personal information. No system can guarantee absolute security.
8) Your choices
You may contact us to request access, correction, or deletion of personal information, subject to applicable law and legitimate business recordkeeping requirements.
9) Contact
Privacy questions can be sent to info@darkelogix.com.