Refund Policy

This policy applies to darkelogix self-serve software subscriptions and licenses purchased through Paddle.com on darkelogix.ai. Enterprise services or custom contracted work are not sold through this checkout flow and are governed by separate signed agreements.

1) 14-day refund window

Consumers may request a refund for an eligible first-time self-serve software purchase within 14 days of the original purchase date. Refunds for Paddle-processed orders are handled through Paddle as Merchant of Record and remain subject to Paddle's applicable consumer terms and any mandatory statutory rights.

If you believe you were charged in error or did not receive the purchased access instructions or fulfillment materials, contact info@darkelogix.com or use Billing Support as soon as possible so we can help route the request through the correct support workflow.

2) Renewals

Cancellation stops future renewals. Refund requests for renewal charges are handled in line with Paddle's consumer terms, the order details shown at checkout, and any mandatory statutory rights.

3) Digital fulfillment and immediate access

Self-serve purchases on this site are digital software purchases fulfilled electronically. Where checkout or applicable law requires your consent for immediate access, refund eligibility may be affected once digital fulfillment begins. Paddle's consumer terms and any mandatory statutory rights control where they apply.

4) Merchant-of-record handling

For self-serve online orders processed by Paddle.com, Paddle.com acts as Merchant of Record and handles checkout, taxes, payment processing, and payment-related refund handling for those transactions.

5) Contact

Send refund and billing questions to info@darkelogix.com or visit Billing Support.