Billing Support

Use this page for billing, refund, order, and subscription questions related to darkelogix self-serve software purchases.

Scope: Paddle checkout on this site is used for self-serve software subscriptions and licenses. Enterprise services and custom contracted work are handled separately outside this billing flow.

Buyer support contacts

• Email: info@darkelogix.com
• Phone: +1.888.830.5669
• Website: www.darkelogix.ai

Merchant of Record disclosure

For self-serve online orders, our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for those orders and handles checkout, taxes, payment processing, and billing-related support for the transaction.

For Paddle-processed orders, buyers can also use Paddle's buyer help resources at www.paddle.net.

What to include in your request

• Order email address
• Company name
• Plan purchased
• Date of charge or invoice
• Short description of the issue

Subscription changes

If you need to cancel renewal, correct billing details, or ask about an invoice, contact us before the next renewal date. For self-serve orders processed through Paddle, payment-related changes may be handled through Paddle's order workflow or support process.

Fulfillment issues

If you completed payment but did not receive access instructions, deployment materials, or other purchased deliverables, contact us promptly so we can confirm fulfillment status.

Complaint handling

We aim to acknowledge billing and refund complaints within 1 business day and to provide a substantive update as quickly as practical based on the issue and the payment workflow involved. This is a non-binding operational target, not a contractual service-level commitment unless expressly stated in a signed agreement.