Refund Policy

This policy applies to Darkelogix self-serve software orders and software-linked service engagements unless a signed order form or contract states otherwise.

1) Self-serve subscriptions

If you believe you were charged in error, did not receive purchased fulfillment materials, or encountered a material issue preventing initial access, contact us promptly at info@darkelogix.com or through Billing Support. For eligible self-serve orders, Darkelogix will review refund requests promptly and work through the applicable merchant-of-record workflow for approved refunds.

For first-time self-serve software purchases, we aim to resolve access or fulfillment issues first. If the issue cannot be resolved within a reasonable period after prompt notice, we may approve a refund in accordance with this policy and applicable law.

2) Renewals

Subscription renewals are generally non-refundable once a new billing term has started, except where required by law or where Darkelogix or the merchant of record determines a charge was erroneous or fulfillment failed materially.

3) Implementation and certification services

Software-linked services such as hardening assessments, rollout support, and compatibility certification are scheduled services. Once delivery has started or resources have been committed, those fees are generally non-refundable unless otherwise agreed in writing.

4) Cancellations

Cancelling a subscription prevents future renewal charges. Cancellation does not automatically create a refund for the current paid term unless otherwise required by law or expressly approved.

5) Merchant-of-record handling

For self-serve online orders processed by Paddle.com, Paddle.com acts as Merchant of Record and may handle billing support, returns, and payment-related inquiries within its own policies and obligations.

6) Contact

Send refund and billing questions to info@darkelogix.com or visit Billing Support.